Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.
Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Provide fault isolation and resolution for complex challenges to limit and address issues promptly.
Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.
Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
Design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance.
System Expert Application Virtualisation
Evonik Industries AG • Selangor
Selangor
What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
https://careers.evonik.com/en/about/meet-the-team/
Your duties
Your profile
High School / FE College (2 A Levels)
Experience enables job holder to deal with the majority of situations and to advise others.
Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.
Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.
Needs guidance (but not supervision) to communicate with other people by speaking in a clear, concise and compelling manner.
Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
More information
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager:
Gayatharie Menon [C]
Company is
Evonik Malaysia
Job-ID: R28934
We at Evonik
When data transmission at one of the more than 200 sites in the Evonik network breaks down, Michael and his colleagues in WAN Incident Management are called upon to track down the cause and arrange for it to be remedied. Thanks to good technical equipment, the family man can also work flexibly from home. "Even if it's sometimes stressful, I have the right work-life balance," he says.
Michael, tell us something about yourself and your job
I trained as an IT specialist at Evonik in Marl and, at the same time, completed a degree in business informatics at the FOM. After my training in 2009, Evonik took me on, and since then I've always worked in the WAN area, the wide area network that connects all Evonik sites. For the past ten years or so, I've been working with six other colleagues on global WAN incident management – ensuring that incidents in the WAN are resolved as quickly as possible. I'm also technically responsible for Evonik TV, which can be used at all sites to display individual news and information on screens, for example in the cafeteria or plants.
What exactly does your job as WAN Incident Manager involve?
When an incident occurs, it has to happen quickly; after all, the goal is to keep the sites operational. I then evaluate log files from routers and the data from our WAN monitoring systems and communicate closely with the responsible colleagues on site, our telecommunications provider and our WAN and cyber security experts. Once the cause has been identified, I make sure that the incident is resolved quickly. I'm the link between the site, IT, and the provider, so to speak.
At Evonik, more than 200 sites worldwide are connected via WAN, but there are only seven WAN incident managers. How does that work?
On the one hand, we have sophisticated monitoring systems that sound an alarm when a defined threshold is exceeded. In many cases, this allows us to detect faults at a very early stage and respond quickly – ideally before users feel the effects. Here we benefit from the fact that we use software-defined SD-WAN worldwide; this makes it easy to monitor networks. And, of course, we maintain close contact with the sites and are always up to date if there are problems somewhere. In addition, our team is spread over three continents, so we cover all time zones 24/7. That works extremely well.
What do you like about your job?
That it is so communicative. Through my work, I have contact with a lot of colleagues in the Group, and I also feel very comfortable in my team – people know and trust each other. In addition, I am so well equipped technically that I can work from home at any time and access the various systems. I have three children, so I have a good work-life balance. Our twins have already caught on, too: they already enjoy
