Provide comprehensive hardware, software, and end-user support for unresolved issues, adhering to documented procedures and service level targets to ensure effective business operations.
Deliver exceptional end-user support by addressing inquiries and resolving IT-related issues with a focus on customer satisfaction.
Utilize standard office equipment and software proficiently, offering technical guidance as needed.
Support business processes independently, showcasing strong problem-solving abilities and meticulous attention to detail.
Perform additional relevant tasks as assigned.
IT Support Engineer (English Speaker)
Evonik Industries AG • Selangor
Selangor
from today
What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
https://careers.evonik.com/en/about/meet-the-team/
Your duties
Your profile
Education: Recent graduates are encouraged to apply. Candidates with prior customer service experience in a call center setting will have a competitive advantage.
Language Skills: Proficiency in spoken and written English is required.
Technical Skills: Basic knowledge of computer operating systems and strong PC literacy.
Customer Service Skills: Excellent communication abilities with a strong orientation towards customer service. Demonstrated capability to resolve problems efficiently and accurately.
Work Ethic: Commitment to the role, a positive attitude, and a willingness to learn and adapt.
Our offer
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager:
Angela Poh [C], Gayatharie Menon [C]
Company is
Evonik Malaysia
More information
Job-ID: R34841
Learn more about our IT hub in Costa Rica
Our IT hub in San José
Did you know that Evonik has established itself in Costa Rica as one of the best employers in the region over the past five years? According to the Great Place to Work 2020 company ranking, we are 23 percent above the national average surveyed in Covid-19's assessment of financial security and health emergency response.
We have maintained a hub in San José for six years - initially for financial services and for the last five years also for IT. Since then, we have built up more than 150 jobs here. Because Costa Rica offers the kind of highly skilled workforce we need in our global business, we continue to expand the IT hub in San Jos and create new jobs in IT. We are looking for experienced IT professionals to support our users worldwide, including our ERP S/4 HANA system. More than 15,000 users at Evonik work with our ERP applications, which underscores the importance of the IT hub in San José for the Group.
Learn more about our team
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We at Evonik
Michael, WAN Incident Management
When data transmission at one of the more than 200 sites in the Evonik network breaks down, Michael and his colleagues in WAN Incident Management are called upon to track down the cause and arrange for it to be remedied. Thanks to good technical equipment, the family man can also work flexibly from home. "Even if it's sometimes stressful, I have the right work-life balance," he says.
Michael, tell us something about yourself and your job
I trained as an IT specialist at Evonik in Marl and, at the same time, completed a degree in business informatics at the FOM. After my training in 2009, Evonik took me on, and since then I've always worked in the WAN area, the wide area network that connects all Evonik sites. For the past ten years or so, I've been working with six other colleagues on global WAN incident management – ensuring that incidents in the WAN are resolved as quickly as possible. I'm also technically responsible for Evonik TV, which can be used at all sites to display individual news and information on screens, for example in the cafeteria or plants.
What exactly does your job as WAN Incident Manager involve?
When an incident occurs, it has to happen quickly; after all, the goal is to keep the sites operational. I then evaluate log files from routers and the data from our WAN monitoring systems and communicate closely with the responsible colleagues on site, our telecommunications provider and our WAN and cyber security experts. Once the cause has been identified, I make sure that the incident is resolved quickly. I'm the link between the site, IT, and the provider, so to speak.
At Evonik, more than 200 sites worldwide are connected via WAN, but there are only seven WAN incident managers. How does that work?
On the one hand, we have sophisticated monitoring systems that sound an alarm when a defined threshold is exceeded. In many cases, this allows us to detect faults at a very early stage and respond quickly – ideally before users feel the effects. Here we benefit from the fact that we use software-defined SD-WAN worldwide; this makes it easy to monitor networks. And, of course, we maintain close contact with the sites and are always up to date if there are problems somewhere. In addition, our team is spread over three continents, so we cover all time zones 24/7. That works extremely well.
What do you like about your job?
That it is so communicative. Through my work, I have contact with a lot of colleagues in the Group, and I also feel very comfortable in my team – people know and trust each other. In addition, I am so well equipped technically that I can work from home at any time and access the various systems. I have three children, so I have a good work-life balance. Our twins have already caught on, too: they already enjoy
