IT Consultant - Sales & Trade Compliance

• You are responsible for on-going 2nd level support, including troubleshooting and resolving incidents and fulfilling service requests, for SAP Sales & Distribution as well as customized solutions for the Order to Cash process, in a timely and efficient manner.
• Among your most important tasks are manages the run activities of Evonik’s Order to Cash solutions.
• You understand the problems/challenges and identifies areas with high support demand caused for example by process inefficiencies or insufficient training or testing and proposes ideas for improvement.
• You bring your expertise/strengths and identifies issues by root-cause analysis and coordinates with Sales and Trade Compliance Build team and other organizational units within IT to eliminate the problems.
• As part of an international/agile team, your participations in the review of existing knowledge articles for the relevant process.  Follows-up with authors / reviewers as needed in cases where target dates are missed.  Proposes additional ideas for knowledge articles and assigns authors, reviewers, and target dates. 
• As an expert in Order to Cash areas where there is a need for knowledge transfer workshops, to enable the 1st and/or 2nd level support teams to support an existing or new processes and solutions.  Help organize and schedule the workshops.
• You work hand in hand with the Sales and Trade Compliance Build team and other organizational units within IT to ensure a smooth transition of new Order to Cash functionalities.
• Among your most important tasks are to take care of knowledge management and transfer of knowledge to colleagues.
• User experience is close to your heart and you independently ensure able to provides ad hoc training to end-users on Evonik best practice solutions.

• You have already gained experience and have a solid understanding of business processes of SAP Sales and Distribution including Sales Orders, Pricing, Billing and Credit Management with minimum of seven years’ experience supporting SAP Sales and Distribution.
• You are proficient in SAP SD Master Record (Customer Master, Material Master, Info Records) and understanding of Text Control, Output Determination, Scheduling and Outline Agreement.
• You have IT technical know-how in cross functional knowledge on SAP SD module integration with other modules i.e. MM and FI.
• You could have gained experience and undergone full cycle implementation is an added value.
• Your experience in supporting SIFbA forms; specifically, Order Acknowledgment, Sales Invoice is desirable.
• You have knowledge of SAP Global Trade Services is a plus.
• You have a successfully Certified SAP Professional and working experience in S4/HANA 1809 environment is a plus.
• You have a successfully completed University degree, preferably in the field IT, Business, Engineering or a comparable education.
• You have a strong analytical and learning skills, ability to understand complex situations.
• You bring self-motivation and initiative to help shape processes and developments and move them forward quickly
• You enjoy operating in a multicultural international environment, developing yourself and doing occasional national and international business trips
• You have a strong communication skills both verbal and written in English.
• Proficiency in German a plus.

Job-ID: R19709